Chief Client Officer

Job Title: Chief Client Officer
Contract Type: Contract
Location: Brisbane
Reference: 727889
Contact Name: Natasha Olsson-Seeto
Job Published: May 12, 2021 09:00

Job Description

Multicultural Australia exists to create a welcoming, inclusive, and economically stronger community. This is an agenda shared with many others to ensure that new Queenslanders are included, skilled and thriving. The Multicultural Australia team is passionate about promoting positive conversations about social and economic inclusion. Multicultural Australia delivers settlement services to refugees, migrants, international students, and people seeking asylum in Queensland while advancing a diverse, inclusive, and multicultural community including through employment, youth programs, cultural capability building, sports and arts inclusion programs.
The Client Service and Delivery team is responsible for leading Multicultural Australia's program operations and outcomes, with responsibility for the overall management of the Humanitarian Settlement Program (including case management and initial support, accommodation, employment, and education services), the Settlement Engagement and Transition Program and the Unaccompanied Humanitarian Minors Program. Servicing key external stakeholders, the Chief Client Officer plays a critical role in ensuring that Multicultural Australia's programs are executed with high levels of excellence in client service and measurable delivery outcomes, thereby positioning the organisation for continued strategic success. 
To be successful in this exciting and impactful role, you will have extensive leadership experience with demonstrated expertise and outcomes achieved across the key areas of:

  • Leadership and delivery of significant community services programs with specific exposure to services that support refugees and asylum seekers
  • Experience in service delivery design and co-design with a focus on human-centred service delivery and trauma/high needs client services
  • Service delivery of programs relating to employment, housing, social/community engagement
  • Largescale workforce management including rostered teams
  • Diversity and inclusion (particularly in the NFP sector)
  • Visioning future service delivery needs 
  • Issues/crisis management
  • Postgraduate tertiary qualifications in a relevant area (or significant equivalent experience)

Your leadership style will be values-led, inclusive, collaborative, and you will be a natural coach who brings a compassionate, growth mindset. You will have exceptional stakeholder engagement skills and enjoy building strong working relationships and partnerships across a diverse audience. You will be able to articulate how you contribute to a high performing, collaborative and deeply committed executive team and how you positively impact organisation culture and engagement. Your ability to draw on lived experience of settlement for refugees and migrants to convey empathy and understanding to Multicultural Australia's clients will be well regarded.
Multicultural Australia offers you an opportunity to have a significant community and societal impact, contribute strategically and lead with vision.
If you are interested in leading Multicultural Australia's Client Service and Delivery team and contributing to the wider organisation as a key member of the executive team, please review the Success Profile for this role and submit your application (resume and a cover letter that conveys your connection and ability to deliver to the purpose and mission of Multicultural Australia) at: 

Confidential enquiries can be made to Courtney Chambers or Robyn Walker on 07 3305 5800 or by emailing

Applications close 5:00pm, Wednesday 26, May 2021.

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