Chief of Operational Services

Job Title: Chief of Operational Services
Contract Type: Permanent
Location: Brisbane
Reference: 782859
Contact Name: Robyn Walker
Job Published: September 06, 2021 12:16

Job Description

All About Living exists to deliver personalised, consumer-driven home care that promotes independence, empowerment, and social connection.  All About Living has been providing home care services in North Brisbane for the last 30 years and has grown to include Sunshine Coast and the Gold Coast.  They exist to support people in living an independent life that is fun, inspiring, and fulfilling.

The Chief of Operational Services will be instrumental in leading the development and integration of the organization’s systems and processes, creating alignment and increased operational efficiencies that will enable positive customer outcomes and impact.

Reporting to the Chief Executive Officer, the Chief of Operational Services is a key member of the leadership team.  This role will provide leadership, management, and direction to the multi-disciplinary team through the delivery of efficient and impact-driven services that are consistent and comply with quality risk and governance standards.  This exciting and complex role will provide leadership and mentoring to clinical and non-clinical teams that provide Community Nursing, Case Management, and Home Care.

To be successful in this exciting and impactful role, you will have extensive leadership experience with demonstrated expertise and outcomes achieved across the key areas of:
  • Strategic leadership across multiple areas of Nursing, Home Care, and Disability.
  • Reviewing, designing, and integrating cross-team systems and processes that improve operational efficiencies.
  • Quality, risk, and clinical governance and understanding of regulatory issues across all relevant sectors.
  • Formation and implementation of strategy, including the development of initiatives, budgets, business plans, and identification of risks and opportunities.
  • Continuous improvement and change management.
  • Internal and external stakeholder engagement and relationship development.
  • Proven experience and understanding of the not-for-profit sector.
  • Qualifications and clinical nursing experience. Current AHPRA accreditation is essential.
  • Postgraduate qualifications in a relevant discipline.
Your leadership style will be values-led, inclusive, collaborative and you will be a natural coach who brings a growth mindset.  You will have exceptional stakeholder engagement skills and enjoy building strong working relationships and partnerships across a diverse audience.  You will be able to articulate how you contribute to a high-performing and deeply committed organisation.

This is a unique and special role – the organisation is inspiring and has an enormous impact on helping people to live a quality and safe independent life.  If this role excites you, and you’re up for the challenge, please ‘Apply Now’ with your resume and 1-2 page cover letter (Word format).

For a confidential discussion, or to request a Success Profile, contact Robyn Walker or Courtney Chambers on 07 3305 5800 or

Applications close 5:00pm on Wednesday 22 September 2021.

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