Chief Operations Officer

Job Title: Chief Operations Officer
Contract Type: Contract
Location: Brisbane
Reference: 727891
Contact Name: Natasha Olsson-Seeto
Job Published: May 12, 2021 09:00

Job Description

Multicultural Australia exists to create a welcoming, inclusive, and economically stronger community. This is an agenda shared with many others to ensure that new Queenslanders are included, skilled and thriving. The Multicultural Australia team is passionate about promoting positive conversations about social and economic inclusion. Multicultural Australia delivers settlement services to refugees, migrants, international students, and people seeking asylum in Queensland while advancing a diverse, inclusive, and multicultural community including through employment, youth programs, cultural capability building, sports and arts inclusion programs.
The Operations and Performance Function is responsible for leading Multicultural Australia's operations and outcomes in the areas of Human Resources; Information Technology; Internal Communications; Research, Data & Impact; Contracts Management and Performance; and Finance (including procurement and facilities).  
Servicing key internal stakeholders, the Chief Operating Officer plays a critical role in contributing to and implementing the overarching strategy of Multicultural Australia and ensuring supporting plans and objectives are met through the Function's activities. The Chief Operating Officer ensures the corporate backbone of the business is high performing, innovative and fit for purpose, thereby positioning Multicultural Australia for strategic success through continued growth toward a sustainable future.  
To be successful in this exciting and impactful role, you will have extensive leadership experience with demonstrated expertise and outcomes achieved across the key areas of:

  • Strategic leadership across multiple pillars of the portfolio with domain experience in more than one focus area (HR, Finance, IT, Contracts/Procurement, Internal Communications, Research, Data)
  • Formation and implementation of strategy, including the development of initiatives, budgets, business plans and identification of risks and opportunities
  • Risk management
  • Contracts management 
  • Procurement and facilities management
  • Continuous improvement
  • Internal and external stakeholder engagement and relationship development
  • Knowledge and understanding of the not for profit sector
  • Change and project management
  • Postgraduate qualifications in a relevant discipline

Your leadership style will be values-led, inclusive, collaborative, and you will be a natural coach who brings a growth mindset. You will have exceptional stakeholder engagement skills and enjoy building strong working relationships and partnerships across a diverse audience. You will be able to articulate how you contribute to a high performing and deeply committed executive team and how you positively impact organisation culture and engagement. Your ability to draw on lived experience of settlement for refugees and migrants to convey empathy and understanding to Multicultural Australia's clients will be well regarded.
Multicultural Australia offers you an opportunity to have a significant community and societal impact, contribute strategically and lead with vision.
If you are interested in leading Multicultural Australia's Development and Engagement team and contributing to the wider organisation as a key member of the executive team, please review the Success Profile for this role and submit your application (resume and a cover letter that conveys your connection and ability to deliver to the purpose and mission of Multicultural Australia) at: 
Confidential enquiries can be made to Courtney Chambers or Robyn Walker on 07 3305 5800 or by emailing

Applications close 5:00pm, Wednesday 26, May 2021.

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