Celia is a HR and recruitment professional with a broad range of experience across industry in Sydney, Melbourne, and Singapore. Industries consulted in include government at all levels, oil and gas and mining , finance and clinical health. Celia has a Bachelor of International Business and a Master of Journalism from QUT and has a background in media working for ABC radio and Universal Music. She started her working life as a nurse and has used her skill sets in Intensive Care Units to work part time while finalising her studies before embarking on her corporate career.Celia is working at OnTalent as Senior Client Partner Executive and Boards with a focus on Local, State and Federal Government clients, Statutory Authorities, and government owned corporations with clients such as Queensland Treasury Corporation, Queensland Reconstruction Authority and CSIRO. Celia also brings to this role, significant experience working with councils having worked with most of Qld’s 78 councils over the past seven years.Celia is passionate about promoting diversity in the boardroom, not just in terms of gender, but also in skills developed across different fields. She believes that a vibrant board can provide better strategic input and hold the executive team accountable, resulting in stronger company cultures and better workforces overall. One of the challenges that Celia has faced recently is the "war for talent," with a shortage of candidates in the market. Her advice to hiring managers is to commit fully to the recruitment process, make decisions in a timely manner, and keep candidates informed about the process and timeframes.Outside of work, Celia enjoys supporting her teenage son in his school and extra-curricular activities. She loves yoga, swimming, and travelling, particularly to Japanese snowfields.
- Lead client service delivery across Qld
- Drive customer centric change in a new era
- Flexible location
Transport and Main Roads (TMR) is a pivotal agency in Queensland, dedicated to creating a single integrated transport network accessible to everyone. With a strong commitment to delivering innovative and sustainable transport solutions, TMR plays a crucial role in connecting communities and enhancing the quality of life for all Queenslanders. United by a shared purpose, TMR focuses on making tangible difference through its delivery-focused approach, ensuring that the transport infrastructure meets the evolving needs of the population.
The role of the Executive Director Operations Regional is to provide strong strategic and operational leadership of client service delivery across Regional Queensland. The role will drive a culture of agility and customer service excellence during a time of rapid change and opportunity. Some of your responsibilities will include:
- Providing vision and influence strategic business planning which promotes innovative business performance strategies to prepare the business for emerging trends and opportunities such as omnichannel service delivery, customer empowerment, process automation and improvement, channel load balancing, technology disruption and new resourcing models.
- Providing leadership and accountability in Regional Queensland for a frontline workforce of 200+, over 60+ facilities, plus a 200+ frontline workforce in the Customer Contact Centre and Customer Service Operations that provides excellence and sustainability of front-line service provision in an omnichannel way.
- Developing and driving service strategies and approaches in collaboration with the Executive Director Operations (Metropolitan), Product Managers and Regional Area Leads, to achieve whole of state performance in line with policy direction, demand forecasting, product plans and customer experience principles whilst managing the tension between productivity and quality of service.
- Positioning Customer Services Branch as the preeminent service delivery organisation for government in Queensland by leading and being accountable for the delivery of high-quality services on behalf of external agencies and proactively building strategic business alliances and partnerships with service delivery partners.
With a proven ability to deliver high-quality customer service in an omnichannel environment, you will have excellent communication, negotiation, and leadership skills Adaptable to change and possessing a strong track record of proactive learning and development, you will consistently challenge established practices, explore opportunities for business improvement, and adeptly guide teams through challenging situations.
Joining TMR means becoming part of a team dedicated to improving the lives of Queenslanders through innovative transport solutions. TMR offers the opportunity to work on meaningful projects that make a real difference. Employees at TMR enjoy a collaborative and supportive work environment, driven by a shared purpose and commitment to excellence. By joining TMR, you will contribute to shaping the future of Queensland’s transport infrastructure, ensuring a more connected and accessible state for all.
For further information, please contact Celia Jones, Suzanne Grant or Jevon Seah on (07) 3305 5809.
Please note applications will be reviewed and processed as they are received so we encourage you to apply before the deadline date.
