Health Ombudsman

Job Title: Health Ombudsman
Contract Type: Permanent
Location: Brisbane
Reference: 743989.OnT
Contact Name: Natasha Olsson-Seeto
Job Published: July 15, 2021 16:31

Job Description

The Office of the Health Ombudsman (OHO) is an independent statutory body established under the Health Ombudsman Act 2013 and is the single-entry point for all health service complaints in Queensland. 

The OHO has broad powers to deal with complaints and other matters relating to the health, conduct or performance of both registered and unregistered health practitioners and the services provided by health service organisations.
Queensland has a unique co-regulatory system in relation to the management of complaints regarding registered health practitioners with responsibility shared between the OHO, the Australian Health Practitioner Regulation Agency (Ahpra) and the 15 National Boards.  

We are seeking exceptional candidates for the impartial and independent role of Health Ombudsman.  

Reporting to the Minister for Health and Ambulance Services and the Health and Environment Committee of the Queensland Parliament (the Parliamentary Committee) the Health Ombudsman is responsible for leading the OHO, consisting of approximately 140 staff with oversight and leadership of:

  • The overall operation of the entity, including the delivery of efficient and effective systems for dealing with complaints and other matters relating to the health conduct and performance of health practitioners and the services provided by health service organisations in Queensland.
  • Receipt of health service complaints and ensuring relevant action is taken to deal with those matters in accordance with the requirements set out in the Health Ombudsman Act 2013.
  • Assessment, resolution and conciliation, investigation, referral or other actions taken in relation to complaints about health practitioners and health services.
  • Referral of matters to the Director of Proceedings for determination about whether prosecutorial action should be commenced about a health practitioner before the Queensland Civil and Administration Tribunal (QCAT).
  • Suspending or imposing conditions on health practitioners on an interim basis where necessary.
  • Identifying and reporting on systemic issues in the way health services are provided, including issues affecting the quality of health services.
  • Provision of timely, transparent information to the public, health practitioners and health service organisations about ways to minimise complaints and address consumer concerns.
  • Strong working relationship with Ahpra and the National Boards, government and sectors.
  • Monitoring of the National Boards’ and National Agency’s performance of their functions relating to the health, conduct and performance of registered health practitioners who provide health services in Queensland.
  • Acting judiciously in exercising powers conferred on the position through the Health Ombudsman Act 2013.
  • Acting independently, impartially and in the public interest in everything that the Health Ombudsman does.

To be successful you will have held significant positions where you have led administrative decisions in a regulatory environment, preferably (but not essentially) as they relate to health practices.  You will have a demonstrated ability to make fair and balanced administrative decisions in the public interest within a regulatory environment, an understanding of complaints management processes and have deep experience practicing sound corporate governance, political impartiality, and independence.

As a leader, you will have developed high performing teams and will have fostered exceptional relationships with a broad range of stakeholders.   You will be experienced in providing advice to Ministerial and Senior Executive levels and will have had direct dealings with media, particularly with adverse reactions.

For further information regarding this opportunity and instructions on how to apply, visit 

People from diverse backgrounds including culturally and linguistically diverse backgrounds, people with a disability, women, and Aboriginal and Torres Strait Islander people are encouraged to apply.

Confidential enquiries can be made to Natasha Olsson-Seeto or Courtney Chambers via or 07 3305 5800.

Applications close Midnight, Sunday 1 August 2021

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