State Operations Manager

Job Title: State Operations Manager
Contract Type: Contract
Location: Brisbane
Reference: 327822
Contact Name: Kevan Sangster
Job Published: March 06, 2020 17:59

Job Description

Our client is an independent not-for-profit organisation which works to enhance well-being outcomes by offering unconditional support to those experiencing isolation within local communities. This initial 6 month contract role is primarily Brisbane based and will manage the current services throughout Queensland.
Reporting to the CEO and Board, this contract role will take overall responsibility for managing the state-wide delivery framework alongside frontline volunteers. To be successful you will be a values-driven professional with significant experience in WHS legislation, quality control, compliance and a commitment to person-centred service delivery models.  Further, you will demonstrate an ability to coordinate projects within required timeframes, delegating operational activities to staff and volunteer stakeholders alike.
Experience in an NFP multi-site leadership operational role with customer service excellence is preferable, as well as the ability to manage and monitor operational budgets in a cost-effective manner, balancing financial and social outcomes.
Specific duties include:
  • Act as the main focal point for day-to-day enquiries, working through solutions
  • Lead and manage approved frontline outreach projects with staff and volunteer stakeholders
  • Implement frontline policies and procedures within a regional ‘hub and spoke’ model
  • Monitor staff training, general activity, and timesheet submission
  • Conduct monitoring to ensure compliance with policies and procedures
  • Execute plans to retain and attract frontline volunteers and partners
  • Manage budgets and forecasts for frontline activities, ensuring the CEO and Board are informed of relevant operational matters
  • Ensure compliance with corporate policies, code of conduct and applicable WHS Laws
The State Operations Manager will need to possess a mix of the following skills and experience:
  • Experience within a Not for Profit organisation
  • Ability to lead and manage complex projects
  • Excellent interpersonal skills and the ability to quickly lead, manage and build relationships with others
  • Confident self-starter with little need for supervision
  • Strong ability to manage volunteer stakeholder relationships
  • Display a professional, positive, proactive attitude and willingness to invest extra energy when required
  • Sound written and verbal communication, IT and analytical skills
  • Possess a valid and current driver’s licence and be able to drive a car
  • You will be required to hold, or be able to hold, a Blue Card and pass a criminal history check
This is a fulfilling and wonderful opportunity at a truly service centred organisation. To be considered, please submit your resume and cover letter (Word format) by selecting the “apply now” function.  Confidential enquiries can be made to Kevan Sangster on 07 3305 5816.

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