The Office of the Health Ombudsman - Health Ombudsman


The Office of the Health Ombudsman (OHO) is an independent statutory body established under the Health Ombudsman Act 2013 and is the single-entry point for all health service complaints in Queensland. 

The OHO has broad powers to deal with complaints and other matters relating to the health, conduct or performance of both registered and unregistered health practitioners and the services provided by health service organisations.

Queensland has a unique co-regulatory system in relation to the management of complaints regarding registered health practitioners with responsibility shared between the OHO, the Australian Health Practitioner Regulation Agency (Ahpra) and the 15 National Boards.  

We are seeking exceptional candidates for the impartial and independent role of Health Ombudsman.   

​Reporting to the Minister for Health and Ambulance Services and the Health and Environment Committee of the Queensland Parliament (the Parliamentary Committee) the Health Ombudsman is responsible for leading the OHO, consisting of approximately 140 staff with oversight and leadership of:

  • The overall operation of the entity, including the delivery of efficient and effective systems for dealing with complaints and other matters relating to the health conduct and performance of health practitioners and the services provided by health service organisations in Queensland.
  • Receipt of health service complaints and ensuring relevant action is taken to deal with those matters in accordance with the requirements set out in the Health Ombudsman Act 2013.
  • Assessment, resolution and conciliation, investigation, referral or other actions taken in relation to complaints about health practitioners and health services.
  • Referral of matters to the Director of Proceedings for determination about whether prosecutorial action should be commenced about a health practitioner before the Queensland Civil and Administration Tribunal (QCAT).
  • Suspending or imposing conditions on health practitioners on an interim basis where necessary.
  • Identifying and reporting on systemic issues in the way health services are provided, including issues affecting the quality of health services.
  • Provision of timely, transparent information to the public, health practitioners and health service organisations about ways to minimise complaints and address consumer concerns.
  • Strong working relationship with Ahpra and the National Boards, government and sectors.
  • Monitoring of the National Boards’ and National Agency’s performance of their functions relating to the health, conduct and performance of registered health practitioners who provide health services in Queensland.
  • Acting judiciously in exercising powers conferred on the position through the Health Ombudsman Act 2013.
  • Acting independently, impartially and in the public interest in everything that the Health Ombudsman does.


Applications close Midnight, Sunday 1 August

To apply you must:
Complete the Application for appointment 
Provide a Covering Letter (maximum 2 pages)
Provide a Curriculum Vitae (maximum 2 pages)
Provide proof of identity

Resources for your application:
Click here for the Application for appointment
Click here for Information for Applicants
Click here for Role Description​

Confidential enquiries can be made to Natasha Olsson-Seeto or Courtney Chambers via or 07 3305 5800.

To be successful you will have held significant positions where you have led administrative decisions in a regulatory environment, preferably (but not essentially) as they relate to health practices.  You will have a demonstrated ability to make fair and balanced administrative decisions in the public interest within a regulatory environment, an understanding of complaints management processes and have deep experience practicing sound corporate governance, political impartiality, and independence.

As a leader you will have developed high performing teams and will have fostered exceptional relationships with a broad range of stakeholders.   You will be experienced in providing advice to Ministerial and Senior Executive levels and will have had direct dealings with media, particularly with adverse reactions.

People from diverse backgrounds including culturally and linguistically diverse backgrounds, people with a disability, women, and Aboriginal and Torres Strait Islander people are encouraged to apply.



Why Our Clients Love Us

Our clients love the fact that we always take the time to understand their needs, communicate and work professionally with individual treatment. We are so proud of the relationships we have developed with our client partners and we are always happy to provide detailed references or case studies on the successful projects we have completed with them. Due to the nature of the work we do, some of our clients must remain confidential, but here's what some of our clients have to say.



"Natasha had a brilliant understanding of what we needed to achieve to appoint a new CEO. Specifically the points of excellence were; 1) The shortlist was outstanding, all candidates could have performed the role, 2) The insight and advice provided by Natasha throughout the process, led to us involving her in the Board deliberations, where her advice was first rate. Also, most importantly for our brand and for OnTalent, she immediately and diplomatically managed all candidate discussions and feedback when they had not secured the role. I will be recommending OnTalent for further executive-level work with service standards like this."

Human Resources Department

Professional Services Firm

"The team at OnTalent – particularly Natasha – was integral in recently securing two new staff members. They grasped our company values and ethos easily and within two working days, they put forward some strong candidates of suitable cultural alignment. Natasha and the team are a real pleasure to deal with – they are professional and accessible recruitment managers, with a comprehensive follow up process.  We really appreciated the high-level service provided by OnTalent for staff recruitment."

Managing Director

Professional Services Firm

“Peter is one of the most efficient, hardworking and honest recruiters I have ever met. In the 16 years I have known him he has never failed to deliver a first class service on some very complex assignments.”

Human Resources Manager

Fast growth STEM organisation

"Peter has assisted me to find Engineers with rare backgrounds in Engineering. I moved to a new role and contacted Peter when he moved to OnTalent and he again found rare Engineers for the business. I find Peter to be one of the most dedicated and talented recruiters I have ever met in my 22 years in HR Management. He is detail minded, has amazing networks, keeps up to date on movements within the business community, particularly Engineers and always keeps his clients updated on the progress of roles. He is personable, reliable and has never let me down. I would highly recommend him to anyone who is searching for the best candidates in the market."  

Bill Delves CEO

South Bank Corporation

"Natasha is the consummate professional. She and her team at OnTalent have served me both as a client and as a candidate, being seamless from both perspectives. She brings a broad and pervasive network, a deep understanding of human behaviour and potential, and a strong ability to match skills and aspirations with opportunities. I would unreservedly recommend her."

Organisational Development Manager

Multi-National Industrial Services Client

"For the second year running we have used Deb Wilson from OnTalent for our 12-month Leadership Development  Program  (LDP).  Deb  managed  the  psychometric  assessments,  executive  coaching relationships,  and  facilitated  a  number  of  the  LDP  workshops  on  Managing  your  Career,  Customer Centricity  and  Strategic  Leadership. Deb  has  a  way  of  understanding  and  integrating  into  the company, and resonating with the leaders as though she works for us. Deb was able to tailor the program and each workshop specifically to our needs, even making last minute changes was not an issue. Deb’s flexibility and ability to adapt to any situation given to her makes working with her such a pleasure, and the process a lot less stressful!"

Executive General Manager


"In a very short period of time we had an outstanding candidate for a role that other agencies had failed to fill."

Chief Executive Officer


"OnTalent massively exceeded my expectations in listening to what we needed and converting that into not only a great brief but also a great ad." 

Chief Operating Officer

Peak Body

"OnTalent exceeded my expectations in listening to what we needed and converted that into a fantastic outcome. Natasha came up with refreshing and innovative ideas that really sets her apart from the rest. Thanks to her vivid approach, we now have an outstanding candidate for a role that was challenging to fill."


OnTalent Career Transition Program

"The support offered by the OnTalent team has been priceless. They’re always available and full of up-to-date knowledge. I don’t think I would have the same confidence without going through their program. I got the job I wanted after turning a few down. Usually I would have taken the first offer – but they gave me the confidence to set my own direction."

OH&S Consultant

Not for Profit

I have no hesitation in recommending OnTalent.  The expertise provided regarding development of resumes, cover letters and LinkedIn profiles was extremely helpful.  What I also really gained from was the Zoom sessions from their team of professionals who have a genuine passion for their subjects.  The adaptability OnTalent demonstrated during COVID-19 was amazing.  To be able to join a call to talk about subjects such as the hidden job market, how to utilise our virtual network and how to interview with impact while adapting to the changing styles of interviews has provided me with skills that I can use in my current job search but also in the future.  Of equal benefit for me though was the opportunity to join a call with participants in a similar situation to me to discuss our resilience, budget and wellness during this time and to be provided with useful and practical tips that we can apply in our current situation.  If you haven’t ever thought of utilising these types of services, I’d recommend you give OnTalent a call to discuss what they can offer you.  There will be a benefit from doing so.

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