Case Study

From Resignation to Resolution in Two Weeks

OnTalent

Case Study

From Resignation to Resolution in Two Weeks

Overview

A national HR leader in an autonomous role had made the decision to resign. The position reported directly to a US based executive who raised concerns about the potential disruption and risk this would create for the Australian business. With an upcoming visit to Brisbane scheduled for the following week, we were engaged to identify and shortlist strong candidates within five business days to enable in-person interviews.

The challenge: while the role was positioned at a senior level, it offered limited strategic scope and no direct reports, a combination not often attractive to experienced HR professionals.

Our Approach
  • Created a concise briefing document to manage candidate expectations early
  • Arranged a face-to-face meeting with both the outgoing and incoming managers to confirm alignment on role requirements
  • Provided 48 hour process updates to maintain clarity and momentum
  • Scheduled interviews within five business days of the initial brief
  • Moved to references and offer within two additional days
  • Immediate activation of targeted search, headhunting and blind advertising
Key Outcomes
  • Completed search and appointment within two weeks
  • Engaged passive talent for a niche, hard-to-fill brief
  • 90 applications received
  • Enabled face-to-face interviews of 4 candidates within a five-day window
  • Delivered a strong candidate who exceeded expectations and had the role expanded
What Made the Difference

Providing structured updates every 48 hours helped ensure confidence and alignment, especially with a key stakeholder based internationally. The candidate briefing document gave transparency on role limitations, which supported self selection and avoided wasted time for both client and candidates.

An unsuccessful applicant remarked that the level of communication and professionalism made her keen to work with our team on future hiring needs.

Client Testimonial

“Working with OnTalent, specifically Donna, on a critical HR search was an exceptional experience. Within two weeks, Donna provided us with qualified, pre-screened candidates who were well-prepared for interviews. She efficiently arranged onsite visits within a tight timeframe, allowing us to extend an offer before my departure from Australia to the States. Donna was an incredible partner, demonstrating responsiveness, a keen understanding of our business structure, and openness to feedback. Thank you, Donna, for your invaluable assistance in closing this search. We are so excited to have our new appointee start with us next month!”

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